Privacy policy

Peak Velocity (“PV.ai”, “we”, “us”, or “our”) is committed to safeguarding the privacy of our users and clients. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website, services, and AI solutions.By accessing or using our website and services, you consent to the practices described in this Privacy Policy.

‍

1. Information We Collect

‍

We collect information through various channels:

a. Personal Information

This includes any data that can identify an individual, such as:

• Name
• Email address
• Phone number
• Job title
• Company name
• Location (country, city)

b. Professional & Usage Data

Collected through form submissions, demo requests, user interactions:

• IP address
• Device and browser type
• Pages visited
• Referring URLs
• Time spent on each section
• Navigation paths

‍

c. Client Data (For Paid Customers)

We may process:

• Sales training materials
• Product content
• Approved medical/legal scripts
• MR input data
• Avatar video/audio inputs

Note: We do not collect, store, or process patient health records or personal health information.

‍

d. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

• Track website performance
• Personalize user experience
• Understand user behavior

You can manage your preferences through your browser settings.

‍

2. How We Use Your Data

‍

We process your data for the following purposes:

• To deliver and improve our AI-powered healthcare engagement solutions
• To personalize content and experiences
• To provide customer support
• To respond to demo or partnership requests
• To communicate updates, marketing campaigns, and newsletters (opt-in only)
• To fulfill contractual obligations
• To maintain security and compliance with legal obligations

‍

3. Legal Basis for Processing (GDPR)

‍

For users from the EU or UK, our data processing is grounded in:

• Performance of a contract
• Legitimate interests (product development, analytics)
• Consent (for optional communications)
• Compliance with legal obligations

‍

4. Data Sharing and Third Parties

‍

We do not sell your personal data.

We may share data with:

• Trusted service providers under strict data protection agreements (e.g., cloud storage, CRM platforms, analytics)
• Legal authorities, if required by law
• Internal departments strictly on a need-to-know basis

‍

5. Data Security

‍

Your data is protected through:

• HIPAA-compliant data policies
• SOC 2 certified infrastructure
• Role-based access controls
• Encryption at rest and in transit
• Routine vulnerability assessments
• Audit logging and activity tracking

‍

6. Data Retention

‍

We retain personal data only as long as necessary:

• For active contracts
• For compliance with regulatory/legal requirements
• For analytical purposes (in aggregated/anonymized form)

Upon request, we securely delete your data from our systems.

‍

7. Your Rights

Depending on your jurisdiction, you may:

• Request access to your personal data
• Ask for correction or deletion
• Withdraw consent at any time
• Object to certain processing
• Request data portability

To exercise any of these rights, email us at privacy@pv.ai.

‍

8. International Data Transfers

Our operations span the U.S. and India. When transferring personal data internationally, we implement appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Data protection addendums
• Hosting in secure data centers

‍

9. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect information from minors. If we become aware of such data, we will delete it immediately.

‍

10. Changes to this Policy

We may update this Privacy Policy to reflect changes in technology, law, or our services. The revised policy will be posted with an updated "Effective Date."

‍

11. Contact

For questions or complaints regarding this Privacy Policy, please contact:Peak Velocity (PV.ai)
 📧 privacy@pv.ai
 📍 Offices in the U.S. & India